Incident and Problem Management Coordinator

Join DEECA's Workplace Technology team and help deliver reliable, customer-focused IT services across the organisation. In this role, you'll coordinate day-to-day IT incident and problem management activities, support the adoption of ITIL service management practices, contribute to reporting and process improvements, and work closely with stakeholders to ensure incidents, requests and problems are managed effectively.  

The intended start date for this position is Thursday, 24 September 2026.

If you're passionate about service excellence, continuous improvement and working in a collaborative technology environment, we'd love to hear from you. 

Specialist/Technical Expertise/Qualifications

• Formal qualifications in IT system administration or management e.g. Degree in Information Technology
• Formal qualifications in ITIL
• Proven experience within a similar role 
• Experience working in an ITIL environment 

This is an ongoing position. The work location for this position is flexible within Victoria with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.

How to Apply:

If you are a current DEECA employee, please apply via DEECA Careers. 

Click the ‘Apply’ button and you'll be redirected to a new platform and create an account.

Applications close 11.59pm on Sunday, 2 August 2026.

All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply.  We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace.  If you need support to participate, please contact aboriginal.employment@deeca.vic.gov.au.

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing.  For more information about our recruitment processes, visit applying for a role with us.