HCM Technical Specialist

The purpose of the HCM Technical Specialist role is to work closely with product and business owners to determine how the business requirements can best be delivered by the systems. You will coordinate between the DEECA business owners and internal and external service providers to ensure the proposed solutions make use of the most appropriate components of the system and improve any current functionality.

Specialist/Technical Expertise/Qualifications

Essential

• Demonstrated specialist knowledge and hands-on experience supporting complex SAP HCM for S/4HANA (H4S4) Payroll, SAP SuccessFactors and SAP Cloud Integration (CPI) environments, including application support, configuration, integrations and operational service delivery.
• Proven experience leading and coordinating ICT application support services, including incident, problem, change and release management within a large and complex enterprise environment, ensuring service continuity and the timely resolution of issues.
• Demonstrated experience delivering and supporting system enhancements, upgrades, releases and technical changes across the full solution lifecycle, including testing, validation, defect management and production deployment activities.
• Strong technical knowledge of enterprise integrations and interfaces, including experience with SAP Cloud Integration (CPI) and the integration of HCM, payroll, finance, time management and related business systems.
• Proven ability to build productive relationships and work collaboratively with business stakeholders, technology teams and managed service providers to translate business requirements into effective technical solutions and achieve agreed outcomes.
• Demonstrated experience working effectively with managed service providers and third-party vendors in a multi-supplier environment, coordinating support activities, facilitating issue resolution and contributing to successful service delivery outcomes.
• Experience providing technical advice and recommendations relating to application strategy, system optimisation, upgrades, integrations, security and service improvement initiatives, with the ability to identify opportunities for automation and operational efficiency.
• Demonstrated experience developing and maintaining technical documentation, operational procedures, knowledge articles and support artefacts, together with a sound understanding of software development lifecycle (SDLC), change management and release management practices.
• Experience using IT Service Management (ITSM) tools, preferably ServiceNow, to manage incidents, service requests, problems, changes and operational reporting.
• Relevant tertiary qualification in Information Technology, Computer Science, Business Information Systems, or equivalent professional experience.
• Relevant SAP certification in SAP HCM Payroll and/or SAP SuccessFactors modules would be highly regarded.

Desirable

• Experience implementing or supporting SAP Employee Central Payroll (ECP).
• Experience supporting payroll and workforce management integrations, including Cross-Application Time Sheets (CATS) integration with SAP HCM for S/4HANA Payroll.
• ITIL Foundation Certification (v3 or v4).
• Experience supporting payroll systems within a large, complex or government environment.

This is an ongoing position. The work location for this position is flexible within Melbourne CBD with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.

How to Apply:

If you are a current DEECA employee, please apply via DEECA Careers. 

Click the ‘Apply’ button and you'll be redirected to a new platform and create an account.

Applications close 11.59pm on Sunday, 4 October 2026.

All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process. 

We strongly encourage Aboriginal and or Torres Strait Islander people to apply.  We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace.  If you need support to participate, please contact aboriginal.employment@deeca.vic.gov.au.

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing.  For more information about our recruitment processes, visit applying for a role with us.