Experience and Process Design Analyst

The Experience and Process Design Analyst plays a pivotal role in driving transformation across the department by applying human-centred design (HCD), process redesign, and data-driven insights. Operating as part of an internal consulting function, the role partners with business units to co-design improved customer and employee experiences, streamline processes, and support the implementation of innovative, data-informed solutions. This role is ideal for a strategic thinker and practitioner who thrives in a collaborative environment and is passionate about using design, data, and technology to solve complex service challenges.

Specialist/Technical Expertise/Qualifications

• Formal training or certification in Human-Centred Design, Service Design, or Lean Six Sigma (desirable).
• Familiarity with data analysis tools or working alongside data professionals to derive insights.

This is a fixed term position available for a period until 30 June 2028. The work location for this position is flexible within Victoria with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.

How to Apply:

If you are a current DEECA employee, please apply via DEECA Careers. 

Click the ‘Apply’ button and you'll be redirected to a new platform and create an account.

Applications close 11.59pm on Monday, 18th May 2026. 

All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time.

Having trouble applying? Recent Microsoft updates may affect Outlook or Hotmail email accounts. If you encounter issues, try using another email address when creating your account or contact your account domain provider.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

A Diverse, Inclusive and Flexible Workplace

DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave. For more information visit applying for a role with us.